- Exchange and Refund Policy.
9.1 New, unused full-price merchandise purchased from the online store may be exchanged/returned if found defective with an original receipt within 7 days of purchase. An opening video clearly showing the defect needs to be sent to us for perusal and approving the return. No exchange/return of any item will be accepted after 7 days of receipt of the article. All merchandise must be returned in the condition received, otherwise, an exchange would not be allowed.
9.2 No exchanges or refunds are allowed in cases of minor variations in colour or design. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.
9.3Exchange of an Item: Exchange an item with another for reasons other than defect will be solely at the discretion of Chandikarigari and based on availability. In case we agree to exchange an item, the difference in cost, if any, reverse and re-forwarding charges will have to be paid for by the customer before the exchange.
9.4 Merchandise on sale will not be exchanged or returned.
9.5 We reserve the right to reject any form of exchange without the original receipt.
9.6 Refund to original mode of payment: In this case, INR 100 will be deducted as handling charges as there are associated bank processing charges.